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Insurepair, an Edinburgh-based, all-trades insurance-reinstatement specialist, is launching an ambitious business strategy in 2025. This will involve an investment of £100,000 in new technology over the next 12 months.
The firm is overhauling its internal processes, moving onto US firm Corelogic’s Symbility® platform, a property-insurance-claim workflow-communications-management tool.
Insurepair also intends to use drones as part of its upgraded roof-survey service, as well as 3D walk-through software with thermal imaging:
“We have what might be described as radical plans, albeit we tend to view the growth and integration of new services as being a natural step forward,” said managing director Richard O’Donnell:
“The business has been operating across the major cities and towns of Scotland, with a dual purpose; a customer-centric, ultimately policyholder-led service for insurance-reinstatement works of all types and with unlimited value. That service is now going to be substantially enhanced: this investment is a significant one for the company.”
He added: “The Symbility platform is used by all of the major insurers and loss adjusters, and it will be a gamechanger for us. “That combined with our adoption of some of the latest innovations will see us become a leading technological insurance-reinstatement company providing a more complete picture to the insurer.
“We will help improve the customers’ journey, too, by providing real-time updates on their claim. We are operating a service to the public and the insurer market, with complete transparency a must.”
Image: Insurepair